About us

The McKenzie Services Story

Our journey began in 2004 when we were known as McKenzie Books. Back then, we focused on buying and selling college textbooks online and through Amazon. From 2004 to 2016, that was our core business. But in 2016, everything began to shift in an exciting new direction.

That year, our founder Jim Smith teamed up with Hannah Moody to create what is now McKenzie Services. By 2017, the company had grown significantly, and we fully transitioned away from selling on Amazon. We also brought over our amazing McKenzie Books team, including the ever-dedicated Nita Adams, to join the new chapter.

Nita has been with us since 2006, and Hannah since 2008—both of them have been essential to our growth. In 2017, we welcomed Emily Gordon to the team as our Finance Manager. She quickly became an integral part of our family, and in 2019, Jim invited Nita, Hannah, and Emily to become co-owners of McKenzie Services.

In 2023, after years of leadership, Jim decided to step back from ownership to focus on what he loves—tech! He now works with us as a contractor, maintaining the custom inventory tracking system he built from the ground up. With Jim’s transition, McKenzie Services officially became a 100% women-owned business.

Being moms, wives, and business owners definitely comes with its challenges—but it’s also our superpower. Like so many strong women, we’re committed, hardworking, and passionate about doing our best every single day.

Of course, we couldn’t do any of this without the incredible support of our families, our team, and our clients. Our team is truly the heart of the company—many have been with us for over six years, and their dedication shines through in everything they do.

Today, McKenzie Services continues to grow as we partner with more amazing eCommerce businesses. We’re proud of where we’ve come from, excited about where we’re headed, and incredibly grateful to everyone who’s been part of the journey.