Please note: This newsletter was originally sent to our clients on October 20, 2021. 

Hello Everyone,

Happy Quarter 4! Can you believe that it’s already that time of year?  We sure can’t! To help you have the best Q4 possible, we want to share the following information with you:

Notes from our Account Managers:

Turnaround Times  Due to the upcoming holiday as well as Amazon restrictions and postage delays, clients may experience longer turnaround times. We will do our best to process jobs as quickly as possible. We will continue to strive for our normal 24-48 hours, but may need an additional day or 2. We appreciate your patience! 

Carton Receiving If you have a shipment on the way and are aware of it, please submit the carton receiving form in EPIC as soon as possible. This will ensure there are no further delays once your shipments arrive.

Ports As you probably know, the Port or LA and Port of Seattle are experiencing some backlog. In return it is delaying the delivery of on time shipments to us. Therefore, please be in contact with your account manager on what you would like to have shipped upon arrival for your deliveries. This will ensure we can receive and ship in a timely manner. 

Notes from our Accounting Team:

Storage In order to make more room for pallet storage and additional work stations, we have removed our shelving in the warehouse. Therefore, we are no longer offering shelf storage beginning October 1. Storage options moving forward are pallet locations as well as small, medium, and large carts. Cart storage starts at $12 per month and goes up to $36 depending on the size your inventory needs. Pallet storage is $50 per pallet per month. 

Notes from our Operations Team:

Supplier Price Increase We have received a notification from our supplier in regards to price increases in raw material, as well as shortages and supply chain issues which brought tremendous inflationary pressure. Whenever we can, McKenzie Services is trying to absorb those increases to help out our clients. However, costs have continued to increase and as of 9/5/21,  our supplier has raised our pricing, on average, by approximately 8% to 14%. We will continue to try and reuse material as much as possible, but wanted to provide everything with a heads up just in case new material is needed to process your shipments. 

Large Small Parcel shipments where there are 20 or more cartons, must have the tracking numbers provided to your account manager. We are seeing a large influx of small parcel shipments that are 200 cartons or more, but no tracking. This means UPS and FedEx are delivering these large shipments along with smaller shipments each day bringing our total close to 500 packages of just small parcel each day. If we have the tracking, we can ensure we add an extra team member or two to help unload these trucks when they arrive.

We appreciate all of you and your continued business. If you have any questions, please feel free to reach out to your account manager. They would be happy to hear from you and answer any questions that you may have. 

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